Shipping policy

Last Updated: 10 August 2025

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At Zari by Priyanka, we aim to deliver your orders safely and efficiently while keeping our shipping terms transparent.

1. Domestic Shipping | India

• Free shipping across India is available only for orders placed through our website.

• Orders are usually dispatched within 3 to 4 business working days.

• Estimated delivery time is 5 to 10 business working days, depending on the delivery location.

• Tracking details will be shared once your order has been dispatched. In some cases, tracking information may take additional time to become available. If you have not received tracking details, please allow 7 to 10 working days from the dispatch confirmation email before contacting us.

2. International Shipping

We ship worldwide. By placing an international order, you acknowledge and agree to the terms of this International Shipping Policy.

2.1 International Shipping Charges

International shipping charges are non-refundable under any circumstances, including where an order is subsequently returned, refused, undelivered, or abandoned.

2.2 Returned International Shipments

If an international shipment is returned to us due to an incorrect or incomplete shipping address, failure to pay customs duties or import taxes, refusal to accept the shipment, repeated unsuccessful delivery attempts, failure to collect the parcel, or any other reason attributable to the customer:

• Only the product value, excluding shipping charges, may be refunded, subject to the product being received back by us in its original condition.

• A 10% processing and administrative charge will apply to every returned international parcel.

• The original shipping charges are non-refundable.

• Any return shipping costs incurred by us will be deducted from the refund.

• If the parcel is received damaged, used, altered, or otherwise not in its original condition, the refund may be reduced or refused.

2.3 Customs Duties & Taxes

All customs duties, import taxes, brokerage fees, clearance charges, and any other charges imposed by the destination country are the sole responsibility of the customer.

Zari by Priyanka has no control over these charges and cannot predict their amount.

Failure to pay applicable customs duties or taxes may result in the parcel being delayed, returned, or abandoned. In such circumstances, the original shipping charges and any other applicable charges will not be refunded.

2.4 Loss or Delay in Transit

Once an order has been handed over to the shipping carrier, the shipment is subject to the carrier’s terms and conditions.

Delivery timelines may be affected by courier delays, customs clearance, weather conditions, operational disruptions, or other circumstances beyond our control.

Zari by Priyanka is not responsible for delays caused by the shipping carrier or customs authorities.

In the event of loss, theft, or misplacement during transit, any claim will be subject to the shipping carrier’s procedures and applicable terms. Shipping charges remain non-refundable.

3. Order Processing & Delays

Orders are processed Monday to Saturday, excluding public holidays.

Although we make every effort to dispatch and deliver orders within the estimated timelines, delays may occur due to courier operations, customs clearance, public holidays, adverse weather, incorrect address information, or other unforeseen circumstances.

Estimated delivery timelines are not guaranteed delivery dates.

4. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

This includes:

• Full name
• House/apartment number
• Street address
• City
• State/Province
• Postal/ZIP code
• Country
• Valid contact number

Zari by Priyanka will not be responsible for delivery delays, failed deliveries, or returned parcels resulting from incorrect, incomplete, or insufficient address information provided by the customer.

Returned Domestic Shipments / RTO

If a domestic parcel is returned to us due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, repeated unsuccessful delivery attempts, or any other customer-related reason, the customer will be responsible for:

• Return-to-Origin (RTO) shipping charges, and
• Re-shipping charges for sending the parcel again to the correct address.

These charges must be paid in full before the order can be re-dispatched.

Please carefully review your shipping information before placing your order to avoid delivery delays and additional shipping costs.

5. Contact Us

For any shipping-related queries, please contact us:

📧 Email: zaribypriyanka@gmail.com
📱 WhatsApp: +91 9633511734